Shipping & Return Policy
Shipping Policy
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At Of Curious Nature, we take great care in packing and shipping your candles to ensure they arrive safely.
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Processing Time: Orders are typically processed and shipped within 3-5 business days.
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Shipping Rates: Calculated at checkout based on destination and order weight.
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Carriers: We ship via USPS or UPS, depending on the most efficient method.
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Tracking: A tracking number will be provided once your order ships.
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Damaged or Lost Packages: If your order arrives damaged, please contact us within 48 hours with photos of the packaging and product.
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Return Policy
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We want you to love your candles! If there’s an issue, we’re happy to help.
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Returns: Due to the nature of our products, we only accept returns for unused and unopened candles within 14 days of delivery.
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Exchanges: If you received the wrong item, contact us within 7 days for a replacement.
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Damaged or Defective Items: Please email us at ofcuriousnature906@gmail.com with photos of the damage, and we’ll arrange a replacement or refund.
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Return Merchandise Authorization (RMA) Process
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Before sending back a return, you must request an RMA number:
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Email us at ofcuriousnature906@gmail.com with your order number and reason for return.
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If approved, you’ll receive an RMA number and return instructions.
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Clearly write the RMA number on the package and ship it back within 7 days.
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Once received and inspected, a refund or exchange will be processed.
Customers are responsible for return shipping unless the item is defective or incorrect.
If you have any questions, feel free to reach out!